New Balance Care
Accepting new virtual patients in Massachusetts

Psychiatric care that feels steady, personal, and clear.

Medication management and supportive therapy tailored to your life, values, and pace. Care is warm, collaborative, and rooted in evidence.

Response Time

1-2 business days

Care Format

Secure telehealth visits

Treatment Lens

Holistic and evidence-based

Kaitlin Gaffney, PMHNP-BC

Care Philosophy

Thoughtful treatment for the full person, not just symptoms.

Sessions are designed to feel grounded and direct. You get clear recommendations, practical support, and space to ask honest questions.

Treatment decisions are collaborative, practical, and never rushed.

Support includes medication strategy plus meaningful therapeutic conversation.

Your full context matters: sleep, stress, identity, hormones, and environment.

Signature Specialties

Support tailored to the moments that ask the most of you.

Anxiety and Mood Care

Structured support for anxiety, depression, and persistent overwhelm.

  • Medication optimization
  • Supportive therapy
  • Progress-focused follow-ups

Women's Mental Health

Compassionate guidance through reproductive and hormonal transitions.

  • Preconception and postpartum
  • Hormonal mood shifts
  • Lactation medication planning

Trauma-Informed Treatment

Grounded care that respects safety, pacing, and your lived experience.

  • Nervous-system aware approach
  • Non-judgmental collaboration
  • Skills for daily stability

Medication Management

Thoughtful prescribing with close monitoring and transparent adjustments.

  • Initial psychiatric evaluation
  • Side-effect management
  • Clear refill and follow-up plan

How Care Works

A simple three-step path from first contact to steady progress.

01

Connect

Reach out by email, phone, or contact form to share what support you need right now.

02

Evaluate

Complete a comprehensive psychiatric evaluation and clarify your goals together.

03

Stabilize and Grow

Follow an individualized plan with regular check-ins, medication tuning, and therapy support.

Portrait of Kaitlin Gaffney

Founder Story

Hi, I'm Kaitlin.

I'm a board-certified PMHNP with over a decade in mental health care. My style is collaborative, down-to-earth, and focused on helping you feel both supported and capable.

We build treatment plans that fit real life, then adjust them with care as your needs evolve.

“No one should have to navigate difficult seasons alone.”

Insurance

Accepted plans

  • Aetna
  • Blue Cross Blue Shield MA
  • Carelon Behavioral Health
  • Cigna / Evernorth
  • Harvard Pilgrim
  • Quest Behavioral Health
  • Tufts Health Plan
  • Point32 Healthcare

Pricing clarity

Self-pay: Initial session $350 and follow-up sessions $225.

Check your specific estimate and benefits through Headway before booking.

Check estimate on Headway

FAQ Preview

Quick answers before your first appointment.

Do you offer in-person care?

Care is currently virtual and available to Massachusetts residents.

How often are follow-up sessions?

Frequency is personalized. Most clients begin with closer follow-up, then adjust over time.

Can treatment include therapy and medication?

Yes. Sessions are designed to integrate medication management with supportive therapy.

Ask a question directly

Begin Care

Let's build a treatment plan that supports your next season.

Reach out by phone or email to ask questions, confirm fit, and schedule your first visit.

HIPAA-compliant telehealth practice

Adults across Massachusetts

Appointments by request